Employment Opportunities

The Palm Springs International Film Society is a non-profit 501 (c)(3) organization which produces the Palm Springs International Film Festival and Palm Springs International ShortFest in conjunction with year round community and member programming.  Film Society and Festival team members are dedicated to providing the best experience to our festival attendees, filmmakers, and film society members.  If you enjoy working collaboratively on a team, thrive in a high-paced environment and are dedicated to providing excellent customer service, we'd love to have you as part of our team.

Resumes are accepted for posted positions only.  Please submit resume and cover letter to Employment@psfilmfest.org with the title of the position in the subject line.

ShortFest 2021

BOX OFFICE MANAGER | MAY 17 - July 2, 2021

Oversee the day to day operations of the box office department from the daily sales to scheduling staff. The Box Office Manager will ensure a hospitable, smooth and efficient operation. Responsible for monitoring the Eventive ticketing system, tracking daily sales, ticket account management and fulfillment, supervise and direct cashiers. This role is highly visible and interacts with guests, sponsors, vendors, clients, and multiple Festival departments.

Elements of the position include:

  • Supervision and Administration- hire, schedule, trains and directs work of staff and evaluates performance; recommends and monitors box office policies and procedures; maintains inventory and supplies; responds to written and verbal inquiries; resolves customer complaints and problems regarding ticket sales and seating; places tickets on and off hold; ensure compliance with systems controls and cash handling procedures; issue replacements or invalidates lost and/or stolen tickets; issue and monitor release of complimentary, credit card, and will call tickets; prepare Box Office Manual to help outline rules and policies for all staff members; receive revenue and maintains records by event, receipts to ensure that all tickets are accounted for; prepare and deposit proceeds and other revenues as directed by Managing Director.
  • Ticket Operations- work in conjunction with the Theater Operations team and Managing Director update ticket allocations to reflect event sales and to meet pass, volunteer, industry, and sponsor requirements; prepare ticket printing orders for sponsors, groups, Guest Relations, volunteers, special events as requested; reconcile sales to ensure proper accounting of money and tickets; prepare daily ticket sales, teller, box office, post-settlement reports, statements and records; assist with Film Society Member ticket and pass fulfillment; on call for all problems and concerns relating to ticketing and where theaters need facilitation-including rush lines
  • Box Office Operations/Customer Relations-train staff in customer relations, check/credit card acceptance, security, and cash-handling procedures; maintain cash levels for tills; issue tickets to cashiers; open and close box office; ensure security of box office, money, tickets, and staff; update reader boards and telephone recording to reflect current ticket and event information; resolve customer complaints and problems regarding ticket sales and seating; respond to written and verbal inquiries from customers, promoters, and outlet representatives regarding ticket prices, upcoming events, seating and policies and procedures.

Abilities required

  • 2-3 years of similar experience
  • Working knowledge of Eventive preferred
  • Knowledge and experience in supervisory and management practices
  • Candidate must have the ability to work with the public and possess conflict resolution skills
  • Candidate must be able to successfully handle multiple priorities in sometimes high stress situations
  • Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast paced, dynamic work environment
  • Excellent interpersonal, written and verbal communication skills
  • Strong organizational skills and experience with confidential information

PROJECTIONIST | JUNE 18 - JUNE 29, 2021

Projectionists are part of the Theater Operations team working at our ShortFest theater venue consisting of three houses.  Reporting to the Technical Manager, projectionists will be responsible for the digital projection of short film programs and additional content to create an exceptional viewing experience.

Elements of the position include:

  • Oversee the receipt, ingestion, cueing, playback and return of all ShortFest content
  • Conducting pre-screening technical checks with filmmakers to ensure outstanding picture and audio quality.
  • Attending equipment tests and installs at screening venue
  • Quality checking films at the venue the week leading up to the Festival
  • Communicating with the Festival management throughout the Festival and providing quality communication and professional service to filmmakers
  • Build film playlists including pre-show content, in-house advertising, trailers, and features prior to the presentation
  • Daily operation and mainenece of projection equipment for film presentations
  • Maintain cleanliness of projection booth(s)
  • Other duties as assigned

Position Requirements:

  • Strong technical knowledge and experience with digital projection
  • Working knowledge of digital formats
  • Working knowledge of standard film aspect ratios
  • Ability to self-start and work independently as well as a team player
  • Must be able to work a nights, weekends, and mornings during position dates
  • Customer service skills

PALM SPRINGS INTERNATIONAL FILM SOCIETY

OFFICE COORDINATOR | FULL-TIME YEAR ROUND

The Office Coordinator works closely with the Managing Director and Operations Manager to coordinate internal office operations including facilities, telephone administration, and support to all staff, visitors and customers.

Elements of the position include:

  • Greets visitors, answers phones and directs calls/visitors to appropriate internal personnel
  • Assist all departments with administrative and clerical duties including but not limited to, database maintenance, filing, volunteer coordination, shipping/receiving, etc.
  • Assists with on-line box office set-up, functionality and testing
  • Responsible for responding to and/or distribution of the general email inquiries
  • Serve as liaison with landlord, cleaning company and other building maintenance vendors
  • Maintain neat and clean office environment, monitor conference room calendar and ensure conference room is ready for meetings
  • Maintain phone system, including monitoring voicemail messaging, system outgoing messaging, voicemail boxes, assigning extensions, etc.
  • Monitor and inventory general office and kitchen supplies, organize, re-stock, and place orders
  • Ensure printers, fax machines, copiers, phones are in proper working order; replace paper, toners, request maintenance
  • Assist in preparation of employee workstations, including, computers, phones, and supplies
  • Process festival ticket and pass phone orders during festival seasons as well as assist with year-round event ticket and RSVP’s
  • Oversee, schedule, and train front desk volunteers as needed on phone operation, festival information, and box office policies and procedures
  • Distribute mail, faxes, monitor deliveries and uses FedEx or other expedited vendor for shipping
  • Plan and oversee volunteer driven mailings as directed by department heads
  • Maintain and update front desk manual pertinent to each festival season
  • Other duties as assigned

Abilities required

  • Candidates must have experience navigating multiple computer programs, managing multiple phone lines, and adapt to accomplish department specific tasks.
  • High school diploma or equivalent
  • 2 years or related experience in a fast paced environment
  • Working knowledge of Microsoft Office products, Google Drive, Filemaker Pro or similar database
  • Experience managing call queues and a high-level call volume
  • Excellent interpersonal skills as well as excellent written and verbal communication skills
  • Must be able to work some evenings, weekends, and holidays during festival seasons (June & December-January)
  • Strong organizational skills including ability to prioritize and experience dealing with confidential information

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