Employment Opportunities

The Palm Springs International Film Society is a non-profit 501 (c)(3) organization which produces the Palm Springs International Film Festival and Palm Springs International ShortFest in conjunction with year round community and member programming.  Film Society and Festival team members are dedicated to providing the best experience to our festival attendees, filmmakers, and film society members.  If you enjoy working collaboratively on a team, thrive in a high-paced environment and are dedicated to providing excellent customer service, we'd love to have you as part of our team.

Resumes are accepted for posted positions only.  Please submit resume and cover letter to Employment@psfilmfest.org with the title of the position in the subject line.

PALM SPRINGS FILM FESTIVAL 2022

Currently accepting resumes for the following positions:

BOX OFFICE MANAGER | Temporary | Oct 18 - Jan 21

Tentative Schedule
October 18 - December 5: Part-time, 10-20hrs/week
December 6 - January 2: Full-time, 40hrs/week, some weekends required
January 3 - January 17: 50-60hrs/week
January 18 - January 21: Part-time, 10 hrs/week
*This role is required to work extended hours (evenings, weekends, some holidays) during key points and must be willing and available to respond to on-call needs as assigned.

Summary
The Box Office Managers oversee the day to day operations of the box office department from the daily sales to scheduling staff. The Box Office Manager will ensure a hospitable, smooth and efficient operation. Responsible for monitoring the Elevent ticketing system, managing allocations, tracking daily sales, ticket account management and fulfillment. This position will supervise and direct cashiers, credentials team, and scanning team. This role is highly visible and interacts with guests, sponsors, vendors, clients, and multiple Festival departments.

Elements of the position include

Supervision and Administration

  • Hire, schedule, trains the box office staff as well as evaluate performance.
  • Recommends and monitors box office policies and procedures.
  • Maintains inventory and supplies.
  • Resolves customer complaints and problems regarding ticket sales and seating; responds to written and verbal inquiries
  • Places tickets on and off hold
  • Ensure compliance with systems controls and cash handling procedures
  • Issue replacements or invalidates lost and/or stolen tickets
  • Issue and monitor release of complimentary, credit card, and will call tickets
  • Prepare Box Office Manual to outline rules and policies for all staff members
  • Receive revenue and maintains records by event, receipts to ensure that all tickets are accounted for
  • Prepare and deposit proceeds and other revenues as directed by Managing Director.

Ticket Operations

  • Work in conjunction with the Theater Operations team and Managing Director to update ticket allocations to reflect event sales and to meet pass, volunteer, and sponsor requirements
  • Prepare ticket printing orders for sponsors, groups, Guest Relations, volunteers, special events as requested
  • Assist with set-up of box office printers and supplies at each box office location
  • Reconcile sales to ensure proper accounting of money and tickets
  • Prepare daily ticket sales, teller, box office, post-settlement reports, statements and records
  • On call for all problems and concerns relating to ticketing and where theaters need facilitation-including rush lines

Box Office Operations/Customer Relations:

  • Train staff in customer relations, check/credit card acceptance, security, and cash-handling procedures
  • Maintain cash levels for tills; issue tickets to cashiers
  • Open and close box office; ensure security of box office, money, tickets, and staff
  • Update reader boards and telephone recording to reflect current ticket and event information
  • Resolve customer complaints and problems regarding ticket sales and seating
  • Respond to written and verbal inquiries from customers, promoters, and outlet representatives regarding ticket prices, upcoming events, seating and policies and procedures.

Position Requirements

  • 2-3 years of similar experience
  • Complete administrative, back-end work successfully and maintain effective communication while working with internal groups.
  • Fulfill patrons’ needs efficiently and resolve or escalate issues quickly.
  • Coordinate department functions with detail and organization. 
  • Knowledge and experience in supervisory and management practices
  • Candidate must have the ability to work with the public and possess conflict resolution skills
  • Candidate must be able to successfully handle multiple priorities in sometimes high stress situations
  • Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast paced, dynamic work environment
  • Excellent interpersonal, written and verbal communication skills
  • Strong organizational skills and experience with confidential information

*housing accommodations are not provided

Box Office Manager-Credentials | Temporary | Nov 1 - Jan 21

Tentative Schedule
November 1 - December 10: 5-10 hrs/week
December 11 - January 2: 20-30 hrs/week
January 3 - January 16: 40-50 hrs/week
January 17 - January 21: 5-10 hrs
*This role is required to work extended hours (evenings, weekends, some holidays) during key points and must be willing and available to respond to on-call needs as assigned.

Summary

Oversees and carries out operational duties to process Festival credentials for passholders, sponsors, volunteers, staff, and others. Supervise pass will call operations; plan, order, distribute and account for all festival passes.

Elements of the position include

  • Manage credentialing procedures and processes to print and deliver approximately 3,500 credentials to attendees, staff, volunteers, sponsors, etc by deadline.
  • Schedule and conduct needs assessment meetings regarding internal departments and their credential needs, review credential policies, and procedures.
  • Plan and communicate regularly with internal managers regarding equipment, supplies, setting deadlines, etc. for credentials.
  • Develop or update credentialing forms, training materials, procedures, policies, etc.
  • Manage assistant and volunteers, includes scheduling and training, providing direction, feedback, and support to ensure employees and volunteers understand responsibilities and are effective in their roles.
  • Work with the volunteer department to acquire adequate volunteer coverage for will call and pass pick-up.
  • Provide ongoing and accurate information, via phone and emails to passholders.
  • Track and communicate with ticketing system team regarding issues that arise with credential software to ensure quick resolution.
  • Maintain accurate tracking of the number of credentials issued; review reports and troubleshoot discrepencies.
  • Manage all credential equipment and inventory to ensure functionality and adequate stockpile.
  • Communicate regularly with Box Office Managers and Managing Director on timelines, departmental interactions, and issues that arise.

Position Requirements

  • 2 years event operational planning and implementation experience or related.
  • Working knowledge of databases along with proficiency in Microsoft and Google Products.
  • Experience with a reserved seat ticketing system; monitoring sales.
  • Outstanding communication skills, telephone, written and interpersonal skills required to work effectively with a wide variety of people.
  • Excellent organizational skills including self management of work schedule ability to multi-task in a fast-paced environment.
  • Ability to work nights and weekends around events and key deadlines.
  • Able to lift, carry and push items up to 50 lbs.
  • Legal authorization to work in the United States.

*housing accommodations are not provided

Concierge Manager | Temporary | Oct 18 - Jan 21

Tentative Schedule
October 18 - December 6: 5-10 hrs/week
December 6 - January 3: 20-30 hrs/week
January 4 - January 17: 50-60 hrs/week
January 17 - January 21: 5-10 hrs
*This role is required to work extended hours (evenings, weekends, some holidays) during key points and must be willing and available to respond to on-call needs as assigned.

Summary
The Concierge Manager is responsible for establishing, coordinating, and implementing administrative and operational policies & procedures as it relates to VIP passholders including Concierge, Benefactor, & American Express.  This position requires regular communication with passholders and Festival departments,   The Concierge Manager will be responsible for managing a team of three as well as volunteers.
Elements of the position include
  • Establishes written processes & policies, scripts, email communication templates and guides for passholders regarding important dates, reservations, Festival updates, etc.
  • Develops and maintains relationships with all departments early and determines how the concierge department should best communicate with each
  • Develops concierge volunteer training materials 
  • Disseminates information to all members of the team
  • Entering and tracking pass and credential information in Festival systems as needed and confirming orders before issuing to ensure accuracy
  • Troubleshoots and or establishes contact for Concierge, Benefactor, and American Express passholder complications
  • Overesees established reservation tracking, reports, and rectifies discrepancies
  • Confirm seating charts for each theater and distribute to pass holders
  • Develop a clean and conside process for tracking passholder preference at each theater and enter in database
  • Establish template and process for creating Concierge passholder seating cards
  • Upholding passholder & Festival policies and procedures at all times and disseminating policy information as necessary
  • Daily morning & evening review of VIP reservations; communicate summary to Theater Operations Manager and associated teams
  • Run, review, analyze, and distribute daily reports
  • Maintains a minor presence in theaters, establishes daily in-person connections with volunteers & theater staff

Position Requirements

  • Ability to problem-solve within your work and the work of your team so change can happen quickly and efficiently. 
  • Effectively manage and motivate staff and volunteers.
  • Fulfill patrons’ needs efficiently and resolve or escalate issues quickly.
  • Coordinate department functions with detail and organization.
  • Communicate clearly with internal and external stakeholders of varying levels and positions. 
  • 3 years operational planning and implementation experience or related. 
  • Leadership skills including the ability to mitigate conflict and facilitate positive customer relations.    
  • Outstanding written, verbal, and interpersonal communication skills. 
  • Excellent organizational skills including the ability to self-manage a work schedule.
  • Ability to maintain confidential information. 
  • Working knowledge of databases along with proficiency in Google Products preferred. 
  • Ability to lift and carry items up to 50 lbs. 

*housing accommodations are not provided

Marketing Assistant | Temporary | Nov 1 - Jan 21

Tentative Schedule
November 1 - December 5: 10-15hrs/week
December 6 - January 5: 20-30hrs/week
January 6 - 17: 50-60hrs/wk
January 18 - 21, 2022: 10-15 hrs

Summary

The Marketing Department is responsible for promoting and advertising the Palm Springs International Film Festival and its events and provides the necessary research to identify target customers and other audiences. The Marketing team will focus on promoting a consistent message, coordinating image and marketing campaigns that connect and inform potential filmgoers, festival guests, and media outlets with festival information and events.

The Marketing Assistant will support the Marketing and Communications Manager with all aspects of the festival’s marketing, promotions and advertising functions, helping coordinate efforts in, but not limited to, print advertising, radio advertising, television advertising, community awareness, and target marketing

Elements of the position include

  • Track, collect and organize all press clippings on festival, make copies of individual film reviews and coverage for end-of-fest packages for filmmakers and distributors.
  • Maintain press clipping book, log in and keep track of all press materials
  • Participate in social media campaigns and help update social media outlets, including Facebook, Twitter, and Instagram, daily
  • Assist in distribution of all posters, promotional materials, and print, radio and television ads/promotions.
  • Oversee radio promotions for all Festival programs and events, distribution of approved films for media viewing and distribution of all film-related materials to media who request them
  • Field media requests for film/festival materials, film and filmmaker information
  • Help respond to press requests and distribute materials to media who request it
  • Daily review of web content and suggest updates as needed
  • Create timeline and deadlines chart for all Festival promotional materials.
  • Assist in the production of promotional materials as required

Position Requirements

  • Working knowledge of Microsoft Office Products and Google Suite
  • Experience with Adobe Photoshop and Adobe Creative Cloud
  • Experience with Filemaker Pro or similar database
  • Experience handling confidential information
  • Excellent written, verbal communication skills and proof-reading experience
  • Ability to work in a fast-paced environment with limited supervision
  • Previous experience in marketing or promotions preferred
  • Must be able to work evenings and weekends January 6 – 17, 2022

*Housing accommodations are not provided for this position

Production Manager | Temporary | Dec 6 - Jan 28

December 6, 2021 - January 28, 2022
*This role is required to work extended hours (evenings, weekends, some holidays) during key points and must be willing and available to respond to on-call needs as assigned.

Summary

The Production Manager is responsible for coordinating and executing production logistics for the Film Festival theaters, office, and select special events.  This position reports to the Operations Manager and ensures all theater and office locations are operational, safe, and all teams have needed materials, signage, and equipment to maintain a cohesive operation.

Elements of the Position Include 

  • Record, track and move all staging materials to/from festival venues including: printed materials, office supplies, beverages, sponsor products, equipment and furniture
  • Plan and execute set-up of festival annex office spaces and ticket and information center, including: coordinating move-in and prep, internet arrangements, IT set-up and breakdown, furniture rental, office supplies, phone.
  • Responsible for ordering production materials: computer rentals, radios, furniture, lighting, signage, tents, heaters, production vehicles, etc, and tracking budget
  • Assist in coordinating and staging of select special events including: Opening Night, Closing Night, Talking Pictures Presentations and Awards Brunch, etc.
  • Manage daily production schedule: oversee two production assistants and interns, coordinate step & repeat set-up and breakdowns, stage sets, deliveries, daily maintenance tasks, etc.
  • Plan and execute guest belations business center needs and assist IT team regarding email and server accessibility.
  • In conjuction with the Theater Operations Manager and Managing Director, determine theater and office signage needs and process
  • Coordinate distribution of computers, ipads, radios, and other rental equipment. Confirm condition and timely return of items.
  • Plan, coordinate, and disseminate schedules for two Production Assistants and Intern.
  • Order production and theater operations supplies as needed
  • Documenting theater layouts and installations with photos, drawings, and notes.
  • Be on-site for scheduled deliveries to ensure safe and correct product delivery
  • Distribute and track keys for annex offices, storage units, and office.
  • Update Filemaker Pro database with production notes, stage sets, etc.
  • Work closely with theater operations to coordinate venue load-in including signage placement, tents, stanchions, red carpets, venue manager and volunteer tables and supplies, strikes, line control, guest and staff parking.
  • Ensure venues and festival areas are well maintained; plan for safety, rain, trash maintenance, organization, traffic patterns, etc.
  • Plan and execute development of American Express Lounge; furniture rental, food/beverage coordination, décor, move-in prep.
  • Maintain production vans and track gas expenditures.
  • Label equipment and furniture to ensure it is returned to pre-festival spaces.
  • Maintain organized storage units and record general inventory.

Position Requirements

  • 2 years experience in an event production, operations, or related role.
  • Outstanding written, verbal, and interpersonal communication skills to work effectively with a variety of people. 
  • Excellent organizational skills including the ability to self-manage a work schedule.
  • A high level of mobility and ability to move and lift items that weigh 50-75 lbs chest high. 
  • Working knowledge of databases along with proficiency in Microsoft and Google Products preferred.
  • Ability to prioritize and work efficiently
  • Ability to direct and supervise a team of workers (paid and volunteer)
  • Ability to use a computer for record keeping and tracking; experience with Filemaker Pro a plus
  • Must be able to remain calm under pressure with the ability to be polite at all times
  • Ability to work extended hours including weekends and possible holidays
  • Must be an experienced driver over 25 years of age with Valid Driver's License and be comfortable driving a cargo/moving van

*housing accommodations may be available for this position

Publications Coordinator | Temporary | Oct 11 - Jan 6

Part to full-time | October 11, 2021 to January 6, 2022
Must we able to work nights, weekends, and be flexible with time around publications deadlines

Position Summary

The Publications Coordinator is responsible for coordination of all elements for three publications, Desert Sun guide, souvenir book, and Film Awards book. This involves tracking and all content including ads, sponsor content, film details, page content, letters, photographs, indexes, etc. This person will also be responsible for tracking all edits/changes and facilitating proofs. The Publications Coordinator reports directly to the Artistic Director and coordinates content with many departments.

Elements of the position

  • Manage receipt of ads, articles, credits, film blurbs, photographs, sponsor content, etc. from festival staff
  • Oversee and track all editing changes, ensuring they are made by designer(s)
  • Work with Artistic Director and designer to develop style sheet
  • Develop and communicate pagination
  • Oversee selection of photos for all publications
  • Ensure accuracy and update all staff/volunteer listings, credits and non-film theater events for inclusion in program
  • Communicate with multiple staff members regarding deadlines and outstanding content
  • Create and provide staff with publications timeline and deadlines to meet print production schedules
  • Manage proofs and all press checks for publications
  • Manage film blurb assignments on behalf of Director of Programming and provide style sheet
  • Coordinate proofing process
  • Compile list of acknowledgements and indexes
  • Serve as primary liaison with all designers and printers

Abilities Required

  • Previous publications experience required
  • Able to work well under pressure and meet deadlines
  • Candidates must be willing longer hours, evenings, and some weekends during proofing process and deadlines
  • Must have detailed organizational skills and follow-up etiquette
  • Strong communication, organization and interpersonal skills
  • Excellent computer skills and proficiently navigate the following: Adobe Creative Cloud, Excel, Word and Google platforms.
  • Superb writing, editing and proofing skills
  • Must we able to work nights, weekends, and be flexible with time around publications deadlines

Resumes for the following positions will be accepted beginning November 1. 

BOX OFFICE SUPERVISOR | Temporary | Dec 20 - Jan 17

January 2 - January 17, 2022
*intermittent training may take place before these dates. This role is required to work extended hours (evenings, weekends, some holidays) during key points.

Summary
Reporting to the Box Office Managers, Box Office Supervisors oversee the day to day operations of a specific box office location. The Box Office Supervisors will ensure a hospitable, smooth and efficient operation at one of 6 box office locations. Responsible for supervising cashiers, monitoring cash boxes, assisting with standby lines, and answering questions, this role is highly visible and interacts with guests, sponsors, vendors, and clients.

*housing accommodations are not provided for this position

CASHIER | TEMPORARY | Dec 20 - Jan 17

Flexible hours may be available based on organizational needs: December 20 - January 17.  Part-time and full-time temporary opportunities available.

Summary
Box Office Cashiers are responsible for daily ticket transactions and pass reservations at theater locations and/or Ticket & Information Center. Cashiers will work directly with customers and assist with ticket selection, redemptions, and exchanges.

VENUE MANAGER | Temporary | Jan 3 - Jan 18

January 2 - January 17, 2022
*This role is required to work extended hours (evenings, weekends)

Job Description

Venue Managers are part of the Theater Operations team, ensuring a pleasurable experience for all festival patrons, guests, and volunteers at the theater.  Each venue manager works as part of a larger team to monitor pass holder and ticket holder lines, manage theater seating, guest entry, answer guest or patron questions, and ensure a safe, neat, and safe environment for all at film screenings. 

Additional opportunities coming soon...

PALM SPRINGS INTERNATIONAL FILM SOCIETY

There are currently no year-round opportunities available.

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