FREQUENTLY ASKED QUESTIONS

By becoming a Film Society member, you are helping support our organization's mission to cultivate and promote the art and science of film through education and cross-cultural awareness.

Our Film Society memberships are offered at a variety of levels with benifits including : exclusive festival pass and ticket discounts, early bird box office access, and admission to year-round member only screenings.

For more information on membership levels and benefits, click here

Thank you for your interest! To view an up-to-date list of available positions, please check out our Work With Us page.

The Palm Springs International Film Society does not require attendees to be vaccinated for COVID-19.

All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available

• Saving places in line or saving seats for other guests or between shows is not permitted. 
• If you need to leave the auditorium for any reason, take your ticket stub or pass with you and be sure to pick up a RE-ADMIT pass before you leave. No one will be re-admitted without the re-admit pass and their ticket stub or festival pass. 
• No recording equipment is permitted in the theatre auditorium. 
• Please turn off all cell phones and mobile devices during the film presentation. 
• For the pleasure of all guests there is no talking permitted during the film presentation and no late seating. 
• Please complete and return your ballot immediately following each screening. 
• To expedite theatre cleaning and seating please discard your trash and exit promptly after your screening. 
• All theatre auditoriums are cleared between show times. 
• Many lines are outside of the theatres. Please dress appropriately for comfort, as it can get hot during the day and cold in the evenings. Theaters may also get chilly. 
• No outside food permitted in the festival theatres. Please visit the concession stand. 
• No large bags will permitted inside the theaters.  Bags are subject to search by PSIFF or venue staff.
• TERMS AND CONDITIONS

No refunds or exchanges will be processed, with the exception to situations involving film cancellations.

The PSIFS reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a secure, professional, and convenient environment for all of our customers.

Purchasing a ticket or pass to the Palm Springs International Film Festival signifies agreement to all terms and conditions.

ORDER ONLINE

• First, sign-in or create an account via the 'sign-in' link at the top right of the page (you must have an account in order to purchase tickets)
• Select the film or event you want to attend via the film finder, schedule, or event listing.
• Click the RESERVE NOW button once the correct film or event is chosen.
• FILM SOCIETY MEMBERS make sure to log in to your account first in order to get your member discount.
• All purchases are subject to a $1.00 handling charge per ticket

ORDER BY PHONE

• Call 800.898.7256 or 760.778.8979 during office hours.

IN PERSON

• Available at our Box Office Locations during operating hours.  We take Visa, Mastercard, American Express and Discover.

• Phone
  Monday-Friday 9 am to 5 pm
  800.898.7256 or 760.778.8979

  Online
  Access 24/7

FILM SCREENINGS

Bring your valid ticket with you to the theatre, whether you received it at a box office, printed it at home, or have it on your mobile device  

• Lines begin forming no earlier than 1 hour prior to the start of the film
• Arrive at least 30 minutes prior to the start of the film
• Enter the "Ticket Holder" line for the specific film you have a ticket(s) for
• Seating is not guaranteed if you are not in your seat 15 minutes prior to show time
• Upon entering the theater, please have your ticket ready to be scanned 
• Hold on to your ticket and/or stub for re-entry (accompanied by a re-admit slip)
• If you need to leave the theater at any time after you are seated, you MUST get a re-admit slip.  You will not be admitted back into the screening without presenting your ticket stub AND re-admit slip 

A Re-Admit slip is a slip of paper given to a Ticket or Pass Holder who needs to leave a theater during a screening, but is planning to return. A ticket stub and/or pass is required, along with the Re-Admit, to re-enter the screening.

A Queue Card is a place holder for any Pass Holder wishing to wait in line to gain entry to a screening. Pass Holders can obtain a queue card starting 45 minutes before the next performance until the Pass Holder allotment is reached.

Queues Cards can be obtained at the Pass Holder line for any screening. With a Queue Card, the Pass Holder is able to leave the line for a short break without losing their spot in line. A Queue Card will guarantee entry into an assigned screening up to 20 minutes prior to show time. 

Will-Call Tickets: Will Call tickets must be printed out and picked up from any of our box office locations. Box Offices are located at of our film screening venues and open 1hr before the first screening of the day.

Print-at-Home Tickets: If you've chosen the print-at-home delivery method, a PDF will be included in your confirmation email. Download and print the PDF in color or black and white on standard 8.5x11 inch plain white paper and bring the entire sheet to the theater. Each ticket should be treated like any other standard ticket and will be scanned upon entering the theater.  

Mobile Ticket: You may present the Print-at-Home PDF ticket(s) on your mobile device for scanning.  

Scanning
All tickets will be scanned upon entering the theater.  Tickets are individually barcoded, allowing only one scan per ticket, so any attempts to duplicate or alter will result in admittance being refused to the event, and may result in all purchases being voided.

When a film screening is deemed STANDBY, it means that the allotment of advance tickets has been reached.  If you are unable to purchase a ticket in advance, there is still a chance to see the film as reserved seats may go unclaimed. Empty seats are released for sale 10 minutes prior to the screening. The released seats are deemed standby tickets and will be sold on a first-come, first-serve basis. Standby lines form one hour prior to the screening.

Credit cards or Extras (vouchers) are accepted forms of payment for standby tickets.  Passes may be used in the Standby line as well.

Wheelchair Accessibility

All venue locations are wheelchair accessible.  Wheelchair and handicapped seating is limited based on theater capacity and will be accommodated on a first come-first serve basis.  PSIFS will make every effort to accommodate those with wheelchairs. For questions regarding accessibility please email feedback@psfilmfest.org.

Assistive Devices

Assisted Listening Devices are available at most festival locations, excluding the Palm Canyon Theater and Palm Springs High School. Check-in with the box office or Festival Venue Managers to locate the devices. For questions regarding assisted listening, please email feedback@psfilmfest.org.

Service Animals

Persons with disabilities and their service animals that are individually trained to do work or perform tasks for those persons with disabilities are welcome at PSIFS Festival locations. Pets are not allowed and will be turned away. Any service animal whose task is to provide protection, emotional support, well-being, comfort, or companionship will not be allowed into the PSIFF venues.

A program is comprised of carefully selected short films with similar themes, curated to fill a 60-90min time slot.