ShortFest 2024
ShortFest @Home FAQ
How do I access content with my pass?
Your virtual pass is what gives you access to the screening portal. There are a few different ways to log into the screening portal:
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Go directly to https://virtual.goelevent.com and sign in under Passholder Login using your Elevent account email and password (the same credentials you used to buy your pass)
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Within your pass order confirmation email, click the Log In To the Screening Portal Here link
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Log in to your Elevent account at goelevent.com and click the blue login button under Virtual Subscriptions
If you were gifted a pass and haven't set up an Elevent account, you'll be prompted to set a password upon logging into the screening portal for the first time.
NOTE: Be sure to bookmark https://virtual.goelevent.com in your browser for easy access to the virtual festival.
Frequently Asked Questions
How do I access ShortFest @Home on my TV?
From your Roku (Roku 4 and above), search for the Elevent TV app, being sure to include the space between 'Elevent' and 'TV'.
Once downloaded, select 'Login with pass' under 'Pass Holders' on the right and you will then be prompted to go to https://virtual.goelevent.com/pair on a web browser and enter the alphanumeric pairing code now appearing on your TV.
Once you've paired your devices you'll be able to access all of the content on your TV directly.
Alternatively, you will be given the option to enter your Elevent email and password to login as a passholder to the Elevent TV app. From there you will be able to view content directly on your TV.
Please make sure your devices have all the latest operating system updates installed
I'm getting an error message/ I can’t log into the screening portal.
Try resetting your password by selecting ‘Forgot.’
I’ve successfully logged into the screening portal, but can’t see anything there. How do I find the films or events?
Need not worry, this simply means the event has not started. ShortFest @Home begins July 10th.
I’ve logged into the screening portal and can see the content listed, and even watch trailers, but not the films or events themselves. Why?
This is because the films or events haven’t yet been made playable. These will be viewable once the event has begun.
How long are films or events available to watch?
If you've bought a ShortFest @Home pass, films will be available until midnight on the last day of the event unless otherwise communicated.
Technical FAQ
What are the system requirements to watch content online?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch virtual films or events on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play, and you cannot use a lightning to HDMI adapter plugged into the device to watch on a connected TV. To stop mirroring your iOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring.
Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.
Do I need to download an app to watch content?
No, you do not need to download and install an app. You can access content directly online.
If you bought a ticket then you will receive a 'virtual access' email one hour before the film or event becomes viewable. This email will include a direct link as well as a 9-digit voucher code, either of which can be used to access the content. For more information see the Virtual Ticket FAQ.
If you bought a pass, you can log into the screening portal with your Elevent email and password at https://virtual.goelevent.com. See the Virtual Pass FAQ for further information.
What happens if I forget my Elevent password?
Use the password reset option on the screening portal login page to reset your password, here.
You will need to have access to the e-mail address you created your account with.
I have Roku. Is there an app I can download in order to watch content on my TV?
Yes. From your Roku (Roku 4 and above), search for the Elevent TV app, being sure to include the space between 'Elevent' and 'TV'
Once downloaded, and if you are a ticket holder, enter your 9-digit voucher code by selecting 'Enter Code' under 'Ticket Holders' on the left.
If you're a pass holder, select 'Log in with pass' under 'Pass Holders' on the right and you will then be prompted to go to https://virtual.goelevent.com/pair on a web browser and enter the alphanumeric pairing code now appearing on your TV.