Passes

After your purchase your pass, you will recieve a confirmation email with more information about your pass and how to add your name for your pass.  As passes are non-transferrable, this should match the name of the individual using the pass. 

If you need to update a name on a pass, please email credentials@psfilmfest.org or watch the tutorial below. 

*Photos are no longer required for passes

WATCH A TUTORIAL HERE

1. Navigate to goelevent.com/signin
2. Sign in to your account
3. Navigate to the 'Account' page
4. Go to 'Your Credentials'
5. Click Edit, enter the required info, and follow the prompts - Don't forget to click Save!

HOW TO NAVIGATE WITH YOUR BENEFACTOR or PREMIERE PASS

• Wear your pass at all times throughout the festival, entry will not be granted without it.
• You do not need a ticket or wait in the pass holder line at screenings, simply show your pass at the entrance of each screening and you will be directed inside.
• You must be in your seat no later than 15 minutes before the screening begins, after this time seating is not guaranteed. No late seating.
• A designated section in each theater is reserved for Benefactor & Premiere pass holders. Reserved seating will have yellow signs that read, ‘Reserved for Benefactor or Premiere pass holders.’ If you do not wish to sit in the location of these seats, feel free to sit in any open unreserved seat. Volunteers are stationed outside and inside each theater to help you find a reserved seat.
• If you are accompanied by anyone with a ticket or non-reserved section pass, they must wait in the designated lines for entry into screenings
• Bearing a ticket or pass to the Palm Springs International Film Festival signifies agreement to all terms and conditions.

HOW TO NAVIGATE WITH A CONCIERGE PASS

• Kindly ensure you secure your seat by contacting the Concierge Team at Concierge@psfilmfest.org at least 24 hours prior to the event.
• Check-in at the Concierge table, which will have teal signage. If no one is present, please be patient, someone will be with you soon. 
• For any film you have reserved, you will not have to stand in line, but may not enter the auditorium until Theater Managers are ready to seat the house.
• Volunteers will advise you of your seat assignment, and auditorium # (if applicable), and may escort you into the theater.
• Have your pass ready to be scanned. All passes will be scanned prior to entering the auditorium.
• If you have to leave the auditorium for any reason after being scanned and plan to return, you MUST get a re-entry. Provide this re-entry slip to the volunteer for re-entry.
• Bearing a ticket or pass to the Palm Springs International Film Festival signifies agreement to all terms and conditions.

HOW TO NAVIGATE WITH A PLATINUM, 5-DAY A OR B, SPONSOR, GUEST, INDUSTRY, MEDIA, OR STUDENT PASS

• Wear your pass at all times during the festival; entry is not allowed without it.
• ALL passes allow entry for the pass holder only
• Enter the "Passholder" line for the film you wish to see.
• It is recommended you arrive 30-45 minutes prior to show time. Lines begin forming outside of the theater, no earlier than 1 hour before showtime. *There is a pass holder seat allotment and seating is not guaranteed.
• Queue cards* will be given out until the pass allotment is reached
• Have your queue card and pass ready for scanning. All passes will be scanned before entering the auditorium.
• If you leave the auditorium after being scanned, you MUST obtain a re-entry slip from a volunteer for re-entry. You will be asked for your re-entry slip and to show your pass for re-entry.
• Bearing a ticket or pass to the Palm Springs International Film Festival signifies agreement to all terms and conditions.

Pass pickup information will be relayed by Film Society staff via email closer to the festival dates. 

Passholders can obtain a Queue card while waiting for entry into the specified theater 45-30 minutes before a film screening until the pass holder allocation is reached. Keep this Queue-card while waiting to enter the theater scheduled for the next screening. You do not need to wait in line.

THE QUEUE CARD GUARANTEES YOU ENTRY UP TO 20 MINUTES BEFORE THE SCREENING. After 20 minutes entry is not guaranteed. Queue cards are given to determine the pass holder seating as quickly as possible. (1) Queue card per pass holder present only. THE QUEUE CARD MUST BE PRESENTED WITH A VALID PASS FOR ADMITTANCE.  

ORDER ONLINE

• First, sign-in or create an account via the 'sign-in' link at the top right of the page (you must have an account in order to purchase tickets)
• Select the film or event you want to attend via the film finder, schedule, or event listing.
• Click the RESERVE NOW button once the correct film or event is chosen.
• FILM SOCIETY MEMBERS make sure to log in to your account first in order to get your member discount.
• PSIFS has introduced "All-in-pricing" effective immediately. All processing fees are now included in the listing price.

ORDER BY PHONE

• Call 760.778.8979 during office hours. Monday-Friday 9 am to 5 pm
  

IN PERSON

• Available at our Box Office Locations during operating hours.  We take Visa, Mastercard, American Express and Discover. We do not accept cash. 

A Re-Admit slip is a slip of paper given to a Ticket or Pass Holder who needs to leave a theater during a screening, but is planning to return. A ticket stub and/or pass is required, along with the Re-Admit, to re-enter the screening.

When a film screening is deemed STANDBY, it means that the allotment of advance tickets has been reached.  If you are unable to purchase a ticket in advance, there is still a chance to see the film as reserved seats may go unclaimed. Empty seats are released for sale 15 minutes prior to the screening. The released seats are deemed standby tickets and will be sold on a first-come, first-serve basis. Standby lines form one hour prior to the screening.

Credit cards or Extras (vouchers) are accepted forms of payment for standby tickets.  Passes may be used in the Standby line as well.

• Saving places in line or saving seats for other guests or between shows is not permitted. 
• If you need to leave the auditorium for any reason, take your ticket stub or pass with you and be sure to pick up a RE-ADMIT pass before you leave. No one will be re-admitted without the re-admit pass and their ticket stub or festival pass. 
• No recording equipment is permitted in the theatre auditorium. 
• Please turn off all cell phones and mobile devices during the film presentation. 
• For the pleasure of all guests there is no talking permitted during the film presentation and no late seating. 
• Please complete and return your ballot immediately following each screening. 
• To expedite theatre cleaning and seating please discard your trash and exit promptly after your screening. 
• All theatre auditoriums are cleared between show times. 
• Many lines are outside of the theatres. Please dress appropriately for comfort, as it can get hot during the day and cold in the evenings. Theatres may also get chilly. 
• No outside food permitted in the festival theatres. Please visit the concession stand.
• No large bags are permitted inside venues.
• All bags are subject to search by festival and venue staff.
• Terms and Conditions

No refunds or exchanges will be processed, with the exception to situations involving film cancellations.

The PSIFS reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a secure, professional, and convenient environment for all of our customers.

Purchasing a ticket or pass signifies agreement to all terms and conditions.

Effective July 1st, 2024, the Palm Springs International Film Society (PSIFS) will implement a 4% processing fee on all purchases. Previously, our nonprofit organization covered all administrative, software, and credit card fees.

This adjustment will support our mission to nurture and encourage new filmmaking talent, honor the great masters of world cinema, and expand audience horizons.